🔧 EuroFireGuard Warranty Policy

1. Warranty Period

All EuroFireGuard smoke alarms are covered by a limited manufacturer’s warranty starting from the original date of purchase.

The standard warranty period is clearly stated on the product page or packaging and may be 2, 5, or 10 years depending on the model.

This warranty applies only to the original purchaser and is not transferable.

To process any warranty request, a valid proof of purchase (receipt or invoice) is required.

2. What Is Covered

This warranty covers defects in materials and workmanship under normal residential use.

If a product is found to be defective during the warranty period, EuroFireGuard will, at its discretion:

• Repair the product using new or refurbished components; or
• Replace the product with the same model or an equivalent model if the original is no longer available; or
• Provide a partial or full refund depending on the nature of the issue.

All replacements provided will carry the remaining balance of the original warranty period or a new warranty period as required by applicable law.

3. What Is Not Covered

This warranty does not cover issues caused by improper use or external factors, including but not limited to:

• Incorrect Installation or Use
  Failure to install or maintain the device according to the user manual.
• Lack of Maintenance
  Failure to regularly test or clean the smoke alarm as recommended.
• Environmental or External Damage
  Exposure to extreme heat, humidity, water, dust buildup, insects, or non-fire-related smoke such as heavy cooking or vaping.
• Unauthorized Repair or Modification
  Any attempt to open, disassemble, or modify the sealed unit.
• Accidental Damage or External Events
  Including electrical surges, fire, impact damage, or natural disasters.
• Normal Wear and Aging
  Including gradual performance degradation over time and battery depletion in replaceable battery models.

⚠️ 10-Year Sealed Battery Models Notice
For models with a built-in 10-year lithium battery, battery performance is included in the warranty under normal use conditions.
However, any physical damage or tampering with the sealed housing will void the warranty.

4. How to Make a Warranty Claim

If your smoke alarm appears to be defective, please follow the steps below:

1. Do not attempt to open or repair the device
2. Keep the product and its serial number intact
3. Contact our support team with:
   • Order number or proof of purchase
   • Description of the issue
   • Photos or video of the problem (if available)

Our support team will review your request and guide you through the next steps, which may include troubleshooting, replacement, or return instructions.

5. Limitation of Liability

To the fullest extent permitted by applicable European consumer protection laws, EuroFireGuard shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

This includes, but is not limited to, property damage, loss of income, or any other secondary losses.

However, this manufacturer’s warranty does not affect your statutory rights as a consumer, which may vary depending on the country within the European Union or the United Kingdom.

In all cases, your legal rights remain fully protected under local consumer law, and this warranty is provided in addition to those rights.